Terms and Conditions

1. Agreement to these terms

These Terms and Conditions govern your use of ohioductcleaning.com and the services provided by Clean Air Pros LLC ("Clean Air Pros," "we," "us," or "our"). By using this website, requesting an estimate, or hiring us to perform work, you agree to these terms.

Two related documents form part of this agreement: our Privacy Policy and our SMS Terms and Conditions.

2. Services we provide

Clean Air Pros is a NADCA-certified provider of indoor air quality services in Greater Columbus, Ohio. Our services include residential air duct cleaning, dryer vent cleaning, commercial duct cleaning, whole-home sanitizing, UV-C light purification, and HEPA air scrubbing.

Work is performed by trained W2 employees of Clean Air Pros — never subcontractors.

3. Estimates and pricing

Residential air duct cleaning starts at $299 and dryer vent cleaning starts at $150. Final pricing depends on the size of your home, the number of vents and returns, and the condition and accessibility of your system.

• We provide a price range before your appointment, based on the information you give us.
• We provide a firm quote on site, before any work begins.
• The price we quote is the price you pay for the work described in that quote.
• If we find conditions that change the scope — for example, inaccessible ductwork, damage, or contamination requiring additional treatment — we will explain the situation and give you a revised quote before proceeding. You are free to decline.

Promotional offers apply only during the stated period and may not be combined with other offers unless we say so in writing.

4. Scheduling and cancellations

Appointments can be scheduled online, by phone at (614) 924-0003, or by requesting an estimate through this website. Arrival windows are estimates; traffic, weather, and the condition of prior jobs can affect timing. We will contact you if your technician is running behind.

Rescheduling and cancellation. You may reschedule or cancel at no charge with at least 24 hours' notice before your scheduled appointment window.

$75 late cancellation and no-access fee. A $75 fee applies if you cancel with less than 24 hours' notice, if no one is present to provide access at the scheduled time, or if conditions at the property prevent the job from being completed. This fee reflects the cost of a reserved crew slot and travel that cannot be reassigned on short notice.

Emergencies happen — call us at (614) 924-0003 and we will work with you. If we need to reschedule your appointment, no fee applies and we will offer you priority rescheduling.

5. Your responsibilities

To let us do the job properly and safely, you agree to:

• Provide safe access to the property, the HVAC system, and all vents and returns
• Ensure an adult 18 or older is present, or make prior arrangements with us for entry
• Tell us about known issues — asbestos, mold, pest activity, recent water damage, or damaged ductwork — before work begins
• Secure pets and move fragile or valuable items away from work areas
• Provide access to working electrical outlets and, where needed, water

We may decline or stop work if conditions are unsafe, if hazardous materials are present, or if the system cannot be cleaned without risk of damage.

6. Payment

Payment is due for the work described in your approved quote.

Residential customers

Payment is due at the time of service unless otherwise agreed in writing. We accept cash, check, and major credit and debit cards. Contact us at (614) 924-0003 if you have a question about payment options.

Balances unpaid more than 30 days after the service date accrue a service charge of 1.5% per month (18% annual rate) on the outstanding balance. Returned or declined payments are subject to a $35 fee.

Commercial and multi-family accounts

The following applies to commercial, multi-family, property management, institutional, and other business-to-business accounts.

• Invoices are due net 30 days from the invoice date unless otherwise agreed in writing. Where the customer requires a purchase order, the customer is responsible for issuing a valid purchase order before work begins.
• Balances unpaid more than 30 days after the invoice date accrue a service charge of 1.5% per month (18% annual rate).
• If an account is referred to a collection agency or attorney for recovery, the customer agrees to pay all costs of collection actually incurred by Clean Air Pros — including collection agency fees, which may be assessed on a contingency basis of up to 33% of the outstanding balance, plus reasonable attorneys' fees, court costs, and accrued interest. These amounts represent actual costs incurred in recovering the outstanding balance and are recoverable in addition to the principal amount owed.
• Returned or declined payments are subject to a $35 fee.

Nothing in this section limits any rights you may have under the Ohio Consumer Sales Practices Act or other applicable law that cannot be limited by agreement.

7. Before-and-after photographs

Our technicians photograph your ductwork before and after cleaning on every job. These photos document the work performed and are provided to you as part of your service.

Marketing use. By accepting service, you grant Clean Air Pros a non-exclusive, perpetual, royalty-free right to use photographs of your HVAC system, ductwork, registers, and the immediate work areas on our website, on social media, in advertising and marketing materials, and for technician training and quality assurance.

What we will never publish. We do not publish exterior photographs showing your address, house number, or street, or any image that identifies the location of your property. We do not publish images of people, faces, personal belongings, documents, or identifiable interior living spaces without your separate written consent. We do not sell your images to third parties.

You may decline. Tell your technician, or check the opt-out box on your work authorization, and we will not use photos from your service for marketing. Declining does not affect the service you receive or its price.

Removal requests. If you previously consented and want images removed, email info@ohioductcleaning.com. We will remove them from properties and platforms under our direct control within a reasonable period. We cannot guarantee removal from third-party sites, search engine caches, or content that has been shared or reposted by others.

8. Workmanship and limitations

We perform our work to the NADCA ACR standard. Duct cleaning improves the cleanliness of your HVAC system; it is not a medical treatment and we make no claim that it will cure, treat, or prevent any health condition. Individual results vary depending on the age, design, and condition of your system.

30-day workmanship guarantee

What we guarantee. If you are not satisfied with the quality of the cleaning performed, notify us in writing within 30 days of your service date and we will return to re-clean the affected areas at no charge. This re-clean is the remedy provided by this guarantee.

Beyond the re-clean. If a re-clean does not resolve the issue, Clean Air Pros may, at its sole discretion, offer a partial or full refund of the service charge or another accommodation. Any such offer is evaluated case by case on its individual facts. It is discretionary, is not an entitlement or a guaranteed remedy, and does not establish a practice or precedent applicable to any other customer, claim, or service.

To make a claim, email info@ohioductcleaning.com within 30 days of your service date, identify the specific areas or issues of concern, provide reasonable access for us to inspect and re-clean, and ensure your account is paid in full.

This guarantee does not cover:

• Odors originating outside the duct system — pets, cooking, smoking, mold or moisture in the structure, sewer gas, or similar sources
• Pre-existing mechanical problems with your HVAC equipment
• Dust or debris from ongoing construction, renovation, or remodeling
• Normal re-accumulation of dust over time
• Areas of the system that were inaccessible at the time of service, or that you declined to have serviced
• Indoor air quality outcomes, allergy symptoms, or health results, which depend on many factors outside our control

Except as stated in writing, services are provided "as is" and we disclaim all other warranties to the fullest extent permitted by Ohio law.

9. Limitation of liability

To the fullest extent permitted by law, Clean Air Pros is not liable for indirect, incidental, special, or consequential damages arising out of our services or your use of this website. Our total liability for any claim relating to a service will not exceed the amount you paid us for that service.

We are not responsible for pre-existing conditions or for damage caused by defects in your HVAC system, ductwork, or building that existed before we arrived. If you believe our work caused damage, notify us in writing within a reasonable time so we can inspect it.

Nothing in these terms limits liability that cannot be limited under Ohio law.

10. Website content

The content on ohioductcleaning.com — text, photographs, graphics, logos, and layout — is owned by Clean Air Pros LLC or used with permission, and is protected by copyright and trademark law. You may view and print pages for your own personal use. You may not republish, sell, or use our content commercially without our written permission.

11. Third-party links and services

Our website links to third-party sites and tools, including our online scheduler, the NADCA directory, Google, and our social media pages. We do not control those sites and are not responsible for their content, terms, or privacy practices.

12. Governing law

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute arising out of these terms or our services will be brought in the state or federal courts located in Franklin County, Ohio, and you consent to the jurisdiction of those courts.

If any provision of these terms is found unenforceable, the remaining provisions stay in effect.

13. Changes to these terms

We may update these Terms and Conditions from time to time. When we do, we will revise the "Last updated" date at the top of this page. The terms in effect on the date of your service govern that service.

14. Contact us

Clean Air Pros LLC
6605 Longshore St, Suite 240
Dublin, OH 43017
Phone: (614) 924-0003
Email: info@ohioductcleaning.com
Hours: Monday–Saturday, 8:00 a.m. to 6:00 p.m. Eastern